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专利名称：Real-time training simulation system and
method
发明人：DAVID WOLPERT,HAROLD
WOLPERT,STEPHEN LEE WOLPERT
申请号：AU2005205612申请日：20050117公开号：AU2005205612B2公开日：20101104
摘要：A training simulation method and system for training operational service unitssuch as call centre or customer service centres personnel are provided, includingproviding a simulated scenario to personnel, the scenario progressing in scenario timeand the scenario including a plurality of simulated events provided in a predeterminedsequence in real time at predetermined scenario times within the scenario, and receivingresponses to the events from personnel. The system can simulate scenarios, which unfoldto personnel in real time, and the responses of the personnel can be received in realtime, so adding to the realism of the simulation being provided. The personnel responsescan be marked and assessed to give a competency rating for their responses.
申请人：AVALIAS PTY LTD
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